Mitch Arnowitz: Rants Archives

July 18, 2005

Sprint hell

As I write this, I'm in Sprint hell. I'm now almost an hour into what I thought was a simple call and request (ha). Sprint made a mistake on my monthly cell phone bill. They actually billed me twice what I typically pay. I've now gone through 3 lawyers of support and they can't credit me because I've already received a paper bill! Sprint tells me to document the individual phone calls that I don't agree with and send them in writing. Are they kidding?

I've patiently explained that this is an internal Sprint problem and that they made the mistake. Does anyone know if I can port a cell phone number to a competitor? Will the customer service be any better?

A quick scan says that I'm not the only Sprint customer pissed off. More later...